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Understanding My Gas Bill

To help you better understand your gas bill, below is an example of a typical residential bill.

First page of a gas bill for a customer in Eastern Massachusetts. 
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Account Information
  • Account number
  • Bill date
  • Name of the customer service is provided to
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Gas Usage History & Summary
  • Month-by-month usage
  • Current month compared to last year
  • Average daily gas usage
  • Comparison to gas usage during the same month last year
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At-a-Glance Bill Summary
  • Total amount due
  • Due date
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Supply & Delivery Charges
  • Monthly total for both services
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Supplier Details
  • Company name and contact information
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News For You
  • Important monthly information
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Total Amount Due
  • Amount due
  • Due date
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Bill Stub
  • Returned to Eversource with payment via U.S. Mail
  • Bill Date
  • Customer mailing address & account number
  • Eversource billing address

Second page of a gas bill for a customer in Eastern Massachusetts. 
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Service Information
  • Address service provided to
  • Billing cycle, billing period dates, and number of days in the billing period
  • Next meter reading date
  • Meter number with details from your last meter read
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Gas Account Summary
  • Prior month charges and payment received
  • Balance forward
  • Current total charges
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Total Charges for Gas
  • Detailed supply and delivery charges
  • Energy use and supplier rate
  • Energy delivery overview
  • Total month charges
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Monthly Therm Use
  • Amount of natural gas used each month
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Contact Info
  • Emergency phone number available 24/7
  • Customer service email and phone numbers
  • Eversource's website address
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Billing Information
  • Account number
  • Customer name key
  • Bill date
  • Name of customer service provided to

Billing Charge Definitions

Customer Charge: This represents the costs of providing services such as metering, billing and account maintenance. These are fixed costs and are not affected by the actual amount of gas used. Included is a charge for the energy audit program.

Distribution Charges: Cost of delivering natural gas through gas pipes to you.

Distribution Adjustment: This represents the cost of environmental, conservation and industry restructuring programs.

Supplier Charges: This portion of your bill represents charges associated with the supply of gas only. Because gas is bought in an open market, this section of your bill tends to fluctuate more than the distribution charges on your bill.