Eversource customers have the option to choose a different supplier, so what does that mean?
Your Eversource electricity bill is broken into two categories: delivery charges and supply charges.
What to know about switching electric suppliers
Your electricity bill will come from Eversource, but the amount you pay for your supply charge, as well as where the electricity you use is generated, can be changed by choosing to purchase your power from a competitive supplier. View your current supplier.
There’s a lot to consider when switching electric suppliers, from the contract to the marketing tactics. Here's what to ask and what to avoid.
What to ask a potential supplier
- Is the chosen supplier licensed in my state?
- What is the length of the contract I'm entering?
- Will my rate of supply change over time, or stay the same?
- Are there early termination fees?
- What if I move or discontinue service in the region?
- Can I switch to a different supplier?
What to avoid
- Eversource does not call or solicit door-to-door on behalf of any competitive energy supplier. Customers are urged to always decline any door-to-door offers or requests to discuss energy rates from someone claiming to be an Eversource employee.
- Never provide personal or financial information to anyone, in person, on the phone, or online, without verifying their credentials even if the individual seems legitimate or knows basic account information.
- All Eversource employees carry company-issued identification, and any contractors working with us carry documentation explaining the nature and location of their work.
Community Choice Aggregation
Some towns in Massachusetts have elected to purchase electricity in bulk on behalf of their residents. When a community opts for Community Choice Aggregation, also called Municipal Aggregation, all residents on Eversource’s Basic Service will receive a letter from their town informing them of their supply rate and their ability to opt-out.
If you enroll in the aggregation, Eversource will still deliver power, read your meter, care for the poles and wires, provide customer service and restore power when there is a service interruption.
If you have a question regarding your town's aggregation, more information is available at mass.gov, and you can contact your town or supplier directly.