To provide you with the best experience possible and ensure we are presenting the correct information to you, our website requires customers enter a ZIP code for their service address.
Example ZIP codes from across our service territory are provided below. You can also visit the U.S. Postal Service's website to look-up a specific ZIP code.
to provide you with the best experience about our services.
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If you are registered on our website visit Account Overview page if not it can be found on upper left corner of your paper bill.
Otherwise, call Customer Service between 8:00 am – 6:00 pm Monday through Friday at 800-592-2000
Go to the Pay My Bill page to pay online by bank or credit card, or enroll in auto pay. You may also choose to pay your bill by phone, by mail or in person.
Please visit the Account Settings page to take advantage of our paperless billing service.
Please visit the Account Information page to view and pay your current bill. If you are enrolled in E-Bill, past bills can be found in your Account History.
Visit the Rates & Tariffs section of our website for a breakdown and explanation of natural gas and electricity rates.
Yes, Eversource customers have the option of choosing a competitive energy supplier. If you choose an alternate supplier, Eversource will still deliver power to your home, read your meter, care for the poles and wires, provide customer service, and restore power when there is a service interruption. Learn more about evaluating and choosing alternate energy suppliers and see a list of current offers available from suppliers.
You can report an outage online. You can also sign up for outage alerts via text, phone and email.
The Outage Map on our website provides details on any outages in your area, and is updated every 15 minutes.
Individual times of restoration depend on the overall damage to substations, and where homes are located along our system. Learn more about our restoration process.
Some public streetlights are maintained by Eversource, while others are handled by the town itself. Find out if Eversource maintains your streetlight, and if we do, you can submit a streetlight repair request.
If you have suffered a loss and believe Eversource may be responsible, please fill out our online application or contact the Eversource Claims Department at 844-685-4475.
As New England’s largest energy delivery company, Eversource serves more than 3.6 million electric and natural gas customers in Connecticut, Massachusetts and New Hampshire. See a list of our service territory.
You can start, stop or transfer service online.
For gas, someone over the age of 18 must be present at the time of service set up.
For electric, there is no need to be present at the time of service set up unless, the meter is located inside.
If you need to send important documentation to Eversource, such as proof of identity, you can use our Secure Document Transfer. You will receive a notification when the verification process is complete. Read our full Privacy Statement to understand how we gather and use information.
Yes, all Eversource employees carry clearly visible company-issued identification, and any electrical contractors working with us carry documentation explaining the nature and location of their work. Learn more about how to protect yourself from scams.
Many scam artists threaten customers in person, over the phone and online with disconnection of their electric or natural gas service if they don’t make an immediate payment. Another tactic is to offer a bill credit or discounted rate if a customer provides their account number or other information. Learn more about how to protect yourself from scams.
Report any incidents of potential fraud or identity theft to local law enforcement and the Federal Trade Commission at 877-382-4357. Please also call us to report any potential scam activity or if you believe you are the target of improper solicitation. Learn more about how to protect yourself from scams.
Visit our Save Money & Energy pages for information on ways to lower your bill, including rebates and incentives and seasonal energy-saving tips. We also offer discounted rates and other financial assistance for qualifying customers.
Energy Savings Plan is an exciting tool available to Eversource customers that provides energy information and resources specifically customized to you. Based on your account information and the answers you provide to a few brief questions, we can help you better understand how you are currently using energy before providing energy-saving recommendations.
We understand that there are times we all face financial hardship and need support. Qualifying Eversource customers can take advantage of our Financial Assistance programs such as fuel assistance, discounted rates, payment plans and more.
If you are having trouble logging on to your account, you can reset your User ID or password online.
You can view your first bill online 30-45 days from the day your service started. View a typical residential bill for an explanation of each section.
In an effort to provide safe, reliable electricity with minimal service interruptions, we continuously monitor wires and equipment, periodically trimming around the power lines. Learn more about why Eversource trims trees.
You can request tree trimming online after viewing the tree trimming assessment. After a request has been made you can also track the request.
If our Vegetation Management team determines that the affected line is not electrical, you will need to call the cable or phone company as appropriate. Check the status of your request online to see if there are any comments from our Vegetation Management team.
To create an order to install, remove or upgrade an electrical service online, please click here.
If you prefer to speak with one of our skilled technicians to enter a work request, please call 888-633-3797.
You can view our Information and Requirements for Electric Service Book online.
You can view your service requests/work order status after entering your service request/work order number and town.
You can view our Electric Service and Responsibilities Guide online.
You can request the removal of a service and meter for the purpose of a demolition online. You may also contact the Electric Service Support Center by telephone at 888-633-3797.
You can view the FAQ page for the required information.
If you have received suspicious emails, calls, or mail correspondence we recommend you report the suspicious activity.
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