How it Works

A storm may qualify if restoration lasts beyond 96 hours, measured from the start of damage assessment or when it is safe to begin restoration, not from the start of an individual outage.

The starting point and if the storm qualifies will be determined through a regulatory review process.

Read all the details you need to know before filling out a form. 

Time Period

You may be eligible for a $25 credit for each 24-hour period without power after 96 consecutive hours of restoration. The 96 hour time period is calculated from the time damage assessment begins, not from the time the outage begins. For example:

• 96 hours + 24 hours = 120 hours = $25 credit
• 96 hours + 48 hours = 144 hours = $50 credit
• 96 hours + 72 hours = 168 hours = $75 credit

If at any point your power was restored for more than 12 hours, you must be without power for another 96 hours before becoming eligible for a credit. The use of an emergency generator does not disqualify you. No partial credits will be issued.

Eligibility

To be eligible you must be without power for a total of 120 hours from the time damage assessment begins or when it is safe to restore power, not from the time your outage begins, during a qualifying storm as deemed in a regulatory review process.  

The credit will be automatically applied to your account within 60 calendar days of the day that the restoration is substantially complete under the line item “Extended Outage Credit.” You don’t need to contact us or apply for the credit.

Your account will be reviewed, and you will be notified by email or letter if you do or do not qualify for the credit.

If denied, you have the opportunity to appeal this decision. Daily Outage Credit claims will be accepted and reviewed for up to 150 calendar days after substantial completion of the event.