Your MAC ID is typically found on the label of your smart charger. It may also appear in the charger’s mobile app or user manual. If you cannot locate it, contact your charger manufacturer.

Your application may be delayed if your EV or EV charger is not connected to the Managed Charging platform or if required documents are missing.

To check the status of your rebate application for charger and/or wiring upgrades, please login to the EV Rebate Portal. You will need your application number, email address used for the application and your ZIP code. To check your Managed Charging enrollment status, please contact the support team for your EV or EV charger:

• Ford drivers: Call 800-392-3673 or sign up for 24/7 live support via text
• BMW drivers: Email bmwconcierge@bmwusa.com
• Other vehicles/chargers: Email our program provider, ev.energy, at eversource-ct@ev.energy

Use your manufacturer’s (FordPass, BMW) or the ev.energy app. Follow the prompts to link your device and authorize data sharing with the Managed Charging platform.

Rebates and incentives vary:

Managed Charging:

• EV or EV Charger Enrollment incentive $100
• Baseline Tier up to $120/year
• Advanced Tier up to $300/year

Upfront rebates for charger and/or wiring upgrades:

• Customers meeting income eligibility requirements or living in a High Poverty, Low Opportunity census tract may qualify for rebates up to $1,500 toward a qualifying smart charger and/or wiring upgrades

Single family homes are buildings with four units or fewer. Multifamily properties have five or more units.

Common reasons include schedule controls in Managed Charging, peak‑hour restrictions, charger connectivity issues or power supply problems. Check your app for errors or schedule override options.

Yes. Your invoice must show proof of payment and include the cost of installation for your charger and/or wiring upgrades. Make sure your invoice includes the charger cost, installation date, installation cost, contractor business names and address. You can find a sample invoice here.

 

You will need proof of purchase, installation documentation, charger model information, and any required eligibility documentation (income or HPLO eligibility):

• Vehicle registration certificate
• Receipt for the charger
• Photo of the charger device MAC ID
• Electrician's invoice - sample available
• Make sure your invoice includes the charger cost, installation date, installation cost, contractor business names and addresses, and who should receive the rebate (you or your contractor)
• Contractor W-9 (if they provided an upfront discount)
• Your Eversource account number, which is found in the upper left corner of your bill

Upfront rebates for charger and/or wiring upgrades are typically issued within 6-8 weeks, after eligibility is confirmed and your EV or EV charger is enrolled in Managed Charging. Ongoing Managed Charging incentives are paid twice annually.

Effective January 1, 2026, upfront rebates of $1,500 for charger and/or wiring upgrades will only be available to customers who have a household income at or below 300% of the Federal Poverty Level, and/or live in High Poverty, Low Opportunity areas.

Enrollment in Managed Charging is required to receive upfront rebates for charger and/or wiring upgrades.

If you already 1) have an eligible EV or EV charger, 2) are a residential electric customer of Eversource, and 3) live in a single-family dwelling (1-4 units), you may enroll in Managed Charging to receive enrollment and ongoing participation incentives.

• Managed Charging enrollment and ongoing participation incentives
• Upfront rebates for charger and/or wiring upgrades to help eligible customers to set up EV home charging
• Support for a more efficient, clean and reliable electric grid

Residential electric customers of Eversource who live in single family dwellings (1-4 units) and have a qualifying EV with telematics or a qualified EV smart charger may enroll in Managed Charging.

Please refer to our Qualified Product List for a full list of eligible devices.

Baseline Tier:

• Charge off-peak at least 80% of the time
• Complete one 15-minute charging session per month
• Earn up to $120/year

Advanced Tier:

• Maintain a charging schedule (coordinated with the utility)
• Limit overrides to no more than two per month
• Complete two 15-minute sessions
• Earn up to $300/year

Additional details are available.

Upfront rebates for qualified smart chargers and/or associated wiring upgrades of up to $1,500 are available only to customers who have a household income at or below 300% of Federal Poverty Level, or live in High Poverty, Low Opportunity areas.

Enrollment in Managed Charging is required to receive upfront rebates for charger and/or wiring upgrades. If receiving rebates, the Managed Charging enrollment incentive does not apply.  

$100 if enrolling in Managed Charging only. The enrollment incentive does not apply for customers receiving upfront rebates for charger and/or wiring upgrades. 

• Baseline tier: up to $120 per year
• Advanced tier: up to $300 per year

To switch participation tier, please contact: 

• Ford drivers: Call 800-392-3673 or sign up for 24/7 live support via text
• BMW drivers: Email bmwconcierge@bmwusa.com
• Other vehicles and/or chargers: Email our program provider, ev.energy, at eversource-ct@ev.energy

• Up to two Managed Charging enrollment incentives
• Or one upfront rebate for charger and/or wiring upgrades. If your household has a second qualifying device, it may be eligible for one Managed Charging enrollment incentive.

To earn Managed Charging incentives, you must meet the required number of charging sessions, charge at least 80% of the time during off‑peak hours if you’re in the Baseline Tier and maintain a charging schedule if you’re in the Advanced Tier. Advanced Tier participants must also participate in any Emergency Demand Response Events that may be called, which are rare but critical.

Eligible customers can receive up to a $1,500 rebate to help cover the cost of a qualifying smart charger and/or the electrical work required for installation. Households may only receive one upfront rebate for charger and/or wiring upgrades. 

Charger cost and electrical work required for installation are eligible for upfront rebates. 

Please refer to the table below to find the scenario that best matches your situation:

• Download your provider's app (FordPass, BMW, ev.energy)
• Create an account and link your EV or charger
• Authorize data sharing
• Confirm that your device is online and communicating

Follow the prompts in Your FordPass, BMW or ev.energy app to link your device.

On the charger label, in the app or in the user manual.

Possible reasons include:

• Device not connected
• Incorrect MAC ID or VIN
• Missing documents

Visit the EV Rebate Portal to check your application status or contact your provider.

• Account number
• Charger model
• Installation details
• Income/HPLO documentation (if applicable)

Also see list under Top Questions.

Start an application on the EV Rebate Portal.

The invoice must include charger cost, installation date, installation cost, contractor name/address, and proof of payment.

• Missing documents
• Device not connected to Managed Charging
• Incorrect information

Please visit the EV Rebate Portal.

If you move to a new location within the Eversource or UI territory, please contact your utility to update your service address and device information. You may need to reconnect your EV or charger to the Managed Charging platform at your new home.

• BMW: Use "Skip Smart Charging"
• Ford: Tap "Start" when plugged in
• ev.energy: Use "Boost"

You’ll receive a monthly participation email about three weeks after each month’s charging data is collected. Participating UI customers may also use the ev.energy app to view performance.  

• Check Wi-Fi or cellular connection
• Restart the charger
• Reopen the app
• Confirm MAC ID is correct

Ensure the MAC ID matches the device label. 

Your charger or vehicle must remain online for Managed Charging.

Rebates are typically distributed within 6–8 weeks, after eligibility is confirmed. This includes submitting proof of purchase and installation and connecting your EV or EV charger to the Managed Charging platform. The Customer Support team will contact you if additional information is needed. 

Participants receive ongoing incentives throughout the year, issued twice annually (June and December).