Restoration Process

What we do to get all customers back in service as quickly and safely as possible.

When storms strike and damage equipment, outages can happen. We know it isn't easy to be without power, so we follow a defined restoration process to get all customers back in service as quickly and safely as possible.

The Steps to Restoring Your Power

Days before a storm arrives, we track multiple weather forecasts and make preparations to respond.

During a storm, we're focused on gathering information from several sources to prepare our response.

We begin restoration as early as safety allows, starting with damage assessment and then following established priorities.

Behind the Scenes of a Major Power Restoration

Mike, a lineworker for more than 35 years, shares his experience working large power restorations. Read the story.

Sign Up for Outage Alerts

You can stay updated before, during and after a storm by signing up for outage alerts.

Restoration Process

The Steps to Restoring Your Power

Preparing for a Storm

Evaluating the Impact

Assessing Damage and Restoring Power

Behind the Scenes of a Major Power Restoration

Sign Up for Outage Alerts

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Restoration Process

The Steps to Restoring Your Power

Preparing for a Storm

Evaluating the Impact

Assessing Damage and Restoring Power

Behind the Scenes of a Major Power Restoration

Sign Up for Outage Alerts

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Help With ZIP Codes