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Understanding Supplier Marketing

 

As an Eversource customer, you have the right to choose a different energy supplier other than Eversource. Because of this, our customers continue to report receiving calls and visits from energy marketers misrepresenting themselves as Eversource employees.

These individuals may request to see a copy of your bill, offer discounted power or use other tactics such as authentic-seeming phone numbers, graphics, and uniforms to earn your trust.

A heightened awareness is critical to prevention and we’re taking an active role to help protect our customers.

To help evaluate your energy supply options and recognize dishonest marketing tactics please keep the following tips in mind:

  • Eversource does not call or solicit door-to-door on behalf of any competitive energy supplier. Customers are urged to always decline any door-to-door offers or requests to discuss energy rates from someone claiming to be an Eversource employee.
  • Never provide personal or financial information to anyone, in person, on the phone, or online, without verifying their credentials even if the individual seems legitimate or knows basic account information.
  • All Eversource employees carry company-issued identification, and any contractors working with us carry documentation explaining the nature and location of their work.

Call Eversource to verify any offers or requests, but don’t dial the phone number the individual provides. Always use our customer service phone numbers available by visiting the Contact Us page at Eversource.com.