Payment Plans

If you're struggling to pay your monthly energy bills and have a past due balance, a payment plan can help you catch up.

As long as you make your monthly payments on time, your service will continue uninterrupted for the duration of your plan.

COVID-19 Payment Plan

In response to COVID-19, we're offering a special, flexible payment plan for any past-due amount.

Log in now to view payment plans up to 24 months. If you have questions please call us at 800-286-2828 (electric) or 800-438-2278 (gas).

Log in to view payment plans

Support for business customers

Business customers, please call 800-682-3637 to discuss extended payment options.

Disputing a Payment Plan

If you're unable to reach a satisfactory payment arrangement with our customer service representative, you may ask to speak with a company review officer.

If you disagree with a review officer’s decision concerning a payment arrangement, you may appeal within 10 days to Connecticut’s Public Utilities Regulatory Authority (PURA).

If you disagree with PURA’s decision, you may request a hearing before PURA. During your appeal, your service will not be shut off as long as you continue to pay your current and undisputed bill amounts. 

Review your billing rights and responsibilities

Income-Based Assistance Programs

Additional help is available for low-income households.