Choose A Supplier
Eversource customers have the option of choosing a competitive energy supplier.
Your monthly bill is broken into two main charges:
- Supply: The cost of electricity itself. Eversource or a supplier pays to purchase this energy on your behalf from a pool of multiple energy producers at the current market price. This price can go up and down.
- Delivery: The cost of delivering electricity. This is what we charge to bring energy to your home or business and maintain a safe and reliable system.
You can shop the competitive market and compare rates against Eversource's energy supply rate (Standard Service). This may offer an opportunity to manage your own energy supply costs.
You should be sure to evaluate factors such as the length and terms of a contract with a supplier, cancellation fees or other related information.
Eversource will still deliver power to your home or business, read your meter, care for the poles and wires, provide customer service, and restore power when there is a service interruption.
Also, Eversource will never go door-to-door to discuss your Eversource bill or energy supply options. Our employees always carry identification, and you can always call us to see if we have sent someone to your home.
If you no longer wish to be contacted by suppliers you can register with the Federal Trade Commission's Do Not Call list.
You also have the option of blocking your electric account from authorized switching to a third-party supplier from Standard Service. Call us at 800-286-2000 to add this protection to your account.
The Public Utilities Regulatory Authority (PURA) maintains information about suppliers including a record of complaints. PURA also issues an annual report to Connecticut's legislature. In addition, each energy supplier is required to provide information about price, sources of power which make the electricity, and air emissions.
Visit Energize CT's Competitive Supplier section for offers from suppliers, frequently asked questions and tips on choosing a supplier.
Important Questions To Ask
When considering an offer from a supplier, here are some important questions you should ask before making a decision.
- What is the length of the contract?
- Is this a fixed or variable rate?
- Do early termination fees apply?
- Can I switch to another supplier?
- Who do I contact if I have questions?
- Are you licensed in the state, and what if I discontinue service in the region?
Recognizing Aggressive Marketing Tactics
Eversource customers continue to report receiving calls and visits from energy marketers misrepresenting themselves as Eversource employees.
These individuals may request to see a copy of your bill, offer discounted power or use other tactics such as authentic-seeming phone numbers, graphics, and uniforms to earn your trust.
A heightened awareness is critical to prevention and we’re taking an active role to help protect our customers.
To help evaluate your energy supply options and recognize dishonest marketing tactics please keep the following tips in mind:
- Eversource does not call or solicit door-to-door on behalf of any competitive energy supplier. Customers are urged to always decline any door-to-door offers or requests to discuss energy rates from someone claiming to be an Eversource employee.
- Never provide personal or financial information to anyone, in person, on the phone, or online, without verifying their credentials even if the individual seems legitimate or knows basic account information.
- All Eversource employees carry company-issued identification, and any contractors working with us carry documentation explaining the nature and location of their work.
- Call Eversource to verify any offers or requests, but don’t dial the phone number the individual provides. Always use our customer service phone numbers available by visiting the Contact Us page at Eversource.com.
Return to Standard Service
You can return to Standard Service by managing your account online.
You will return to Standard Service within two business days of your request, and your bill will be prorated accordingly. Be sure to check with your current electric supplier to see if cancellation fees apply.