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Restoration Process

When storms strike and damage equipment, outages can happen. We know it isn't easy to be without power, so we follow a defined restoration process to get all customers back in service as quickly and safely as possible.

You can stay updated before, during and after a storm by signing up for outage alerts.

Worker in bucket truck

At the first sign of a storm, we track multiple forecasts and prepare to address any damage it might bring. We get crews and workers organized and verify that the equipment and supplies needed are in place and ready to go. We also begin communicating with customers by email, text and phone.

Eversource truck in the snow

During a storm, we gather information from several sources. Our electrical system control center can estimate the size and cause of some outages. We also rely on customers to report their outages. Weather conditions can affect our ability to dispatch crews and other staff right away, but we begin to respond as soon as safety allows. 

Eversource line person in bucket truck

When it's safe to do so, we send damage assessors to outage sites to assess how much work needs to be done. Restoration then follows a prioritization process that begins with addressing life-threatening safety hazards. We then address transmission lines, essential facilities, and repairs that will restore power to the largest number of customers. As soon as we're able, we will also share estimated restoration times.