Contact & Help

Power Out? 800-286-2000
Smell Gas? 877-944-5325
 
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WAYS TO CONTACT US


Service type:
Category
Customer Service
800-286-2000

Builders and Contractors
888-544-4826
Credit & Collections
800-286-2828

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Bill Payments:
Eversource
P.O. Box 650032
Dallas, TX 75265-0032
In Writing:
Eversource
107 Selden Street
Berlin, CT 06037
If you need to send important documentation to Eversource, such as banking information or proof of identity, you can use our Secure Document Upload.

What else can we help you with?


If you are registered on our website visit Account Information page if not it can be found on upper left corner of your paper bill.

Otherwise, call Customer Service between 8:00 am – 6:00 pm Monday through Friday at 800-286-2000

Go to the Pay My Bill page to pay online by bank or credit card, or ​enroll in auto pay. You may also choose to pay your bill by phone, by mail or in person.

Please visit My Profile page to take advantage of our paperless billing service.

Please visit the Account Information page to view and pay your current bill. Past bills can be found in your Account History.  

Visit the Rates & Tariffs section of our website for a breakdown and explanation of natural gas and electricity rates.

Yes, Eversource customers have the option of choosing a competitive energy supplier. If you choose an alternate supplier, Eversource will still deliver power to your home, read your meter, care for the poles and wires, provide customer service, and restore power when there is a service interruption. Learn more about evaluating and choosing alternate energy suppliers and see a list of current offers available from suppliers.

You can report an outage online. After doing so, you'll be able to check in on the status of your outage. You can also sign up for outage alerts via text, phone and email.

The Outage Map on our website provides details on any outages in your area, and is updated every 15 minutes.

Individual times of restoration depend on the overall damage to substations, and where homes are located along our system. Learn more about our restoration process.

Some public streetlights are maintained by Eversource, while others are handled by the town itself. Find out if Eversource maintains your streetlight, and if we do, you can submit a streetlight repair request.

If you have suffered a loss and believe Eversource may be responsible, please fill out our online application or contact the Eversource Claims Department at 844-685-4475.

As New England’s largest energy delivery company, Eversource serves more than 3.6 million electric and natural gas customers in Connecticut, Massachusetts and New Hampshire. See a list of our service territory.

For gas, someone over the age of 18 must be present at the time of service set up.
For electric, there is no need to be present at the time of service set up unless, the meter is located inside.

If you need to send important documentation to Eversource, such as proof of identity, you can use our Secure Document Transfer. You will receive a notification when the verification process is complete. Read our full Privacy Statement to understand how we gather and use information.

Yes, all Eversource employees carry clearly visible company-issued identification, and any electrical contractors working with us carry documentation explaining the nature and location of their work. Learn more about how to protect yourself from scams.

  • Eversource does not solicit door-to-door or on the phone on behalf of third-party energy suppliers.
  • Eversource representatives always carry company-issued photo identification and will always provide it when asked.
  • Eversource almost never makes unsolicited house visits. Exceptions might include accessing, maintaining, or ensuring the reliable and safe operation of our equipment.
  • If you’re not sure the person is an Eversource employee, call us. We’ll be glad to verify if work is scheduled at or near your home or business and the identity of the employee.

Many scam artists threaten customers in person, over the phone and online with disconnection of their electric or natural gas service if they don’t make an immediate payment. Another tactic is to offer a bill credit or discounted rate if a customer provides their account number or other information. Learn more about how to protect yourself from scams.

Report any incidents of potential fraud or identity theft to local law enforcement and the Federal Trade Commission at 877-382-4357. Please also call us to report any potential scam activity or if you believe you are the target of improper solicitation. Learn more about how to protect yourself from scams.

Visit our Save Money & Energy pages for information on ways to lower your bill, including rebates and incentives and seasonal energy-saving tips. We also offer discounted rates and other financial assistance for qualifying customers.

Energy Savings Plan is an exciting tool available to Eversource customers that provides energy information and resources specifically customized to you. Based on your account information and the answers you provide to a few brief questions, we can help you better understand how you are currently using energy before providing energy-saving recommendations.

We understand that there are times we all face financial hardship and need support. Qualifying Eversource customers can take advantage of our Financial Assistance programs such as fuel assistance, discounted rates, payment plans and more.

If you are having trouble logging on to your account, you can reset your User ID or password online.

You can view your first bill online 30-45 days from the day your service started. View a typical residential bill for an explanation of each section.

In an effort to provide safe, reliable electricity with minimal service interruptions, we continuously monitor wires and equipment, periodically trimming around the power lines. Learn more about why Eversource trims trees.

If our Vegetation Management team determines that the affected line is not electrical, you will need to call the cable or phone company as appropriate. Check the status of your request online to see if there are any comments from our Vegetation Management team.

To create an order to install, remove or upgrade an electrical service online, please click here. If you prefer to speak with one of our skilled technicians to enter a work request, please call the Electric Service Support Center at 888-544-4826.

For registered contractors, please log in.

You can view your service requests/work order status after entering your service request/work order number and town.

Registered contractors, please log in to view your work requests.

You can request the removal of a service and meter for the purpose of a demolition online. You may also contact the Electric Service Support Center by telephone at 888-544-4826.

Registered Contractors, please log in to view your work requests.

Protect yourself from scams

If you have received suspicious emails, calls, or mail correspondence we recommend you report the suspicious activity.

Avoid Scams