wood-tunnel-bridge

Municipal Official FAQS

  • Who else has access to my town's information?

    Each inspector who has requested access for your town can receive an ID and password. An ID and password is associated with you as an individual, so if you are the inspector for more than one town you will need only one ID and password. If you are a town inspector and would like access, please call the Clearing Desk at 1-888-544-4826, Monday through Friday between 7:00 a.m. and 4:30 p.m.

  • Is this secure? Do I need a password? What if I forget my password?

    The information that you provide to us is secure. It is encrypted and only accessible if the correct access information is provided. In order to keep the information secure and confidential, we require the use of a User ID and password to approve and view work requests for your town. Click here if you have forgotten your password.

  • How does a contractor or customer know when I have approved a request?

    A contractor or customer with appropriate access can view the work request status online 24 hours a day, 7 days a week. Or, they can call the Clearing Desk at 1-888-544-4826, Monday through Friday between 7:00 a.m. and 4:30 p.m.

  • What if my personal inspector information is incorrect or if I inadvertently approve a request?

    Service Request Clearing Desk 1-888-544-4826 Monday through Friday between 7:00 a.m. and 4:30 p.m., or email us at ctnewservice@eversource.com.

  • Who else has access to my town's information?

    Each inspector who has requested access for your town can receive an ID and password. An ID and password is associated with you as an individual, so if you are the inspector for more than one town you will need only one ID and password. If you are a town inspector and would like access, please call the Clearing Desk at 1-888-544-4826, Monday through Friday between 7:00 a.m. and 4:30 p.m.

  • How can I access a request once I've approved it?

    By using your ID and password, you can quickly view all open requests and all requests that you have approved in the past 30 days.