 | What is the Property Management Gateway? |
| How do I start using the Property Management Gateway? |
| When can I anticipate my Registration request will be approved? |
| I registered but did not receive a Registration Complete email. |
| My Registration Request was rejected. |
| How can I update my email address? |
| Can I use the Property Management Gateway if I am not an existing customer? |
| Can I use the Property Management Gateway to access my existing online accounts? |
| What web browser should I be using for the Property Management Gateway? |
| What privacy measures protect my online account? |
| What else do I need to know? |
| Privacy & Legal Statement |
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 | The Property Management Gateway is a free web based portal implemented by Eversource that allows landlords and
property managers to view properties associated to them through the Transfer Option, Add new properties to their login
by associating a Transfer Option, Manage existing Transfer Options on properties.
Additionally, landlords and property managers are able to generate a move in for a new tenant, view bills,
pay bills, enroll for e-billing and update mailing address for properties in their names.
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| Registering for the Property Management Gateway is simple.
First, you must have a web login.
If you are already an Online Service user, you may use the same web login for the Property Management Gateway.
When using the same id for both sites, you will be associating Billing Accounts from the Property Management Gateway to your id.
Upon completing a Billing Account function (all transactions found in Manage My Bills) you will see that Billing Account listed in your existing utility
web site Account Summary list upon your next login. The Billing Account will appear with the nickname (LANDLORD PORTAL).
If you are a new Web customer to any Eversource sites, you will need to create your web login first under Login-> New User.
Once logged into the Property Management Gateway, complete the Registration three step process.
This form may be completed by any authorized landlord, property manager, or office support staff member.
You will receive an email from Eversource within two business days stating that your account has been setup or requesting additional
information to expedite your registration request.
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| You will receive an email from Eversource within two business days stating that your account has been setup or
requesting additional information to expedite your registration request.
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| In the event that you registered and did not receive an email confirmation from us within two business days,
please contact us by clicking the Contact Us link at the top of the Home Page.
Sometimes external emails can be interpreted as SPAM, please also check your SPAM folder for emails.
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| Unfortunately, there may be times that during the registration process a Customer Service Representative did not have all
the appropriate information needed to complete a registration request. You will receive an email stating that your request
was declined and comments will be provided to assist in a successful registration.
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| To change your email address associated to your login id, you will need to login to an operating company website and look for Email Address under Manage Account.
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| Landlords and property managers need to have a billing account number to associate the web id to in order to create a relationship.
Even if they themselves are not customers in our service territory, they would have an account in order to create the Transfer Option on their properties.
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| Unfortunately, there will not be a link to the Operating Company websites from the Property Management Gateway.
Don’t forget to bookmark your Property Management Gateway for easier access on your next visit.
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| The Property Management Gateway was designed to be used with
• Firefox® version 42.0 or above,
• Chrome® version 39.0 or above,
• Safari Version 8 & 9 or
• Microsoft® Internet Explorer 9, 10 & 11.
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| You will be asked to provide additional security information before you can complete certain transactions on our website.
Residential customers will be asked to provide the last four digits of the primary account holder's "Primary ID.”
Commercial customers will be asked for their phone number.
A Primary ID is the unique identification number you provided at the time you set up service.
For most residential customers, it will be the last four digits of the Social Security Number.
If we do not have a primary ID, you have the option of completing ID verification online or you may call our Customer Service Center for assistance.
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| You will receive a notification when the ID verification process is completed.
You can request changes of access to your account by contacting Customer Service.
Only authorized persons will be able to complete the following transactions on your account.
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One Time Pay payments
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Credit Card payments through JP Morgan Chase
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You will receive a notification every time one of the listed transactions is completed.
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| This Privacy Statement has been created and is maintained by Eversource ("Company," "we" or "our") for its utility affiliates
and other affiliates, to demonstrate Eversource's firm commitment to protecting your privacy online.
The Company maintains rigorous security measures to protect against the loss, misuse and alteration of the information under our control.
Please read this Privacy Statement to understand how we gather and use information.
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This Privacy Statement covers all the websites for the Company and will be updated,
revised and enhanced as needed to ensure the continued full protection of your privacy and personal information.
We encourage you to periodically check for updates and revisions to our Privacy Statement.
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