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BILLING RIGHTS

If you disagree with the charges on your statement, please contact us 877-659-6326, via email or by writing:

Eversource
PO Box 2010
West Springfield, MA 01090-2010

By You may also call or write to the Consumer Division of the Massachusetts Department of Public Utilities (DPU) to dispute any portion of your bill. Call 877-886-5066 or write to:

Massachusetts Department of Public Utilities
Consumer Division, One South Station
Boston, MA 02110

Your electric service will not be terminated for failure to pay the disputed portion of your bill.

Payment arrangements may be made for the Eversource portion of your bill over a minimum of four months and will include the payment of past due charges in addition to payment of future bills when due.

Your Right to Electric Service During Serious Illness and Financial Hardship
If you or anyone presently and normally living in your home is seriously ill, we will not shut off your service provided you have a financial hardship as well.

  • You must contact your physician or board of health. Have your physician or board of health call us immediately. Within seven days of the phone call, your physician or board of health must certify in writing to us that a serious illness exists.
  • The certificate must be renewed monthly or quarterly if the illness is certified to be chronic. Your failure to renew your certification may result in your service being terminated.
  • For assistance or further information, please call us or the Consumer Division of the Massachusetts Department of Public Utilities (DPU).

Your Right to Electric Service If You Have A Child Under 12 Months Old
If you or anyone presently and normally living in your home has a child under 12 months old living in the home, we will not shut off your service provided you also have a financial hardship.

Your Right to Electric Service in an Elderly Household
If all residents in your household are 65 years old or older, we cannot shut off your electric service for failure to pay a past due bill without the approval of the DPU.

If you cannot pay your bill, you may be able to work out a payment plan with us. You have the right to a hearing at the DPU before termination. Call us or the Consumer Division of the DPU for further information.