safety

Protect Yourself From Scams

Across New England and the nation, modern scam artists are using sophisticated and intimidating tactics.

Many scam artists are threatening customers in person, over the phone and online with disconnection of their electric or natural gas service if they don’t make an immediate payment. Another tactic is to offer a bill credit or discounted rate if a customer provides their account number or other information. Other scam artists establish a fake online presence, sometimes posing as one of our career specialists, and attempt to gather personal information. 

Protect yourself by being vigilant, staying informed and guarding your personal information.

If something seems suspicious, call us immediately toll-free at 800-662-7764. Also be sure to report this to your local law enforcement.

Important facts you need to know

  • Eversource representatives never ask for instant payment in person or over the phone. *
  • Eversource representatives do not require the use of prepaid debit cards (such as Green Dot MoneyPak, Vanilla or Reloadit).
  • Eversource representatives never request customers meet at a payment center, such as a department or grocery store, to make a payment.
  • Eversource does not solicit door-to-door or on the phone on behalf of third-party energy suppliers.
  • Eversource representatives always carry company-issued photo identification and will always provide it when asked.
  • Contractors working for Eversource ​always carry documentation explaining the nature and location of their work.
  • Customers who are scheduled for disconnection due to nonpayment receive written notice via the U.S. mail which includes the actions they can take to maintain service.
  • Eversource almost never makes unsolicited house visits. Exceptions might include accessing, maintaining, or ensuring the reliable and safe operation of our equipment.
  • If you’re not sure the person is an Eversource employee, call us. We’ll be glad to verify if work is scheduled at or near your home or business and the identity of the employee.

In some circumstances, customers may be allowed the opportunity to make their account current with direct, in-person assistance from an Eversource representative if they have received significant prior notices about a past-due balance. 

What you can do to protect yourself

  • Always verify whether these callers are legitimate by asking for some basic information about your account. Our representatives will always be able to provide the name on the account, the account address, and the exact past due balance.
  • Never immediately pay, regardless of what the caller knows about your account or offers as an incentive. If they are requesting an immediate payment using a third-party service, at another location or via a prepaid debit card, hang up immediately and contact us directly to verify your account status.
  • If you are suspicious, hang up and call us at 800-662-7764. Also, please report this to your local law enforcement.
  • Never wire money to someone you don’t know – regardless of the situation. Once you wire money, you cannot get it back.
  • Do not accept offers from anyone, including those claiming to be Eversource employees, to pay your bill or provide any other service for a fee.
  • Do not click on links or call numbers that appear in unexpected emails or texts – especially those asking for your account information. If you click on a link, your computer could become infected with malware, including viruses that can steal your information and compromise your computer.

Better Business Bureau can help

The Better Business Bureau’s website has interactive pages intended to provide customers with real-time information and details about current scams complete with alert notifications and reporting capabilities.

The Better Business Bureau’s Scam Stopper pages can help you:

  • Learn more about the types of past and present scams.
  • See profiles of persons vulnerable to scams.
  • View videos about multiple types of scams.
  • Search and learn about current scams.
  • Report a scam.