Understanding Your Gas Bill
To help you better understand your gas bill, below is an example of a typical residential bill.
1 - Account Number: This is your Account Number. For every account you have with Eversource, there will be a different account number.
2 - Mailing Address: This is the address Eversource mails your bills to. In some cases your mailing address will be different from the address Eversource provides service to.
3 - Please Pay By: All payments need to be made on or before this date to appear on your next bill.
4 - Please Pay Amount: This is the amount owed on your account. This amount will include all current, as well as any past due, charges.
5 - Amount Enclosed: When paying your Eversource bill by U.S. mail, please fill in the amount you have paid in this box.
6 - Bill Stub: When paying your Eversource bill by U.S. Mail, make sure to return the top portion of this billing statement with your payment.
7 - Service Provided To: This is the address Eversource is providing service to. In some cases customers have different mailing and service addresses.
8 - Contact Eversource: If you have any questions, please call our Customer Service Center at 800-592-2000. Also check out the rest of our web site for great information.
9 -Current Bill Date: The date your bill was generated for mailing.
10 - Next Meter Read Date: The estimated day Eversource will next read your meter.
11 - Gas Bill Comparison: Information in this box allows you to compare your energy use and charges this month to energy use last month and last year.
12 - Bill Analysis: Information in this area helps compare several factors that might influence your energy use - it includes the average daily temperature, how many days the billing period was, and your average daily energy use.
13 - Your Gas Use By Month At A Glance: A graphic representation of your gas use in therms over the past 13 months. The total number of days in each billing period is also shown.
14 - Highlights From This Month's Billing Period: This account summary section shows all charges and credits applied to your Eversource account since your last bill. The total of these is the "Please Pay Amount," which is also printed on the return portion of your billing statement. The start and end of your current billing period are also noted.
Line items include:
- Amount of Your Last Bill: The total "Please Pay Amount" from the last bill Eversource sent you.
- Payment - Thank You: Shows any payment received by Eversource before the printing of your current bill.
- Adjustments: The total of any adjustments applied to your account since your last bill.
- Delivery Charges Total: The cost of delivering gas to your home. Includes the costs of providing services such as metering, billing, account maintenance.
- Supplier Charges: This portion of your bill represents charges associated with the supply of gas only. Because gas is bought in an open market, this section of your bill tends to fluctuate more than the distribution charges on your bill.
- Total Cost of Gas: The total of both your Delivery Charges and Supplier Charges for this current billing period.
15 - Bill Message: This portion of the bill highlights important information on Eversource services, programs and other related events.
16 - Billing Date: The date your bill was generated for mailing.
17 - Account Summary: The account summary describes all charges and credits applied to your Eversource account. The total of these is the amount due, which is also printed in the Return Portion of your billing statement.
18 - Gas Used: In this portion of the bill, you will find how much gas you used in CCF (cubic feet of gas). This is done by subtracting what your meter read the previous month from what it read in the current month. The CCF is then multiplied by the Therm Factor (measures the heat content of natural gas and is used to convert CCF to therms) to get the therms you used in the month.
19 - Rate - This is the rate you are currently billed on. More information about the different rates available can be found in the "Summary of Gas Rates" section.
20 - Usage History - This is an up to 13-month history of your gas use. It includes the meter number at the top of the chart, read date and the amount of therms you were billed for. An asterisk next to a read date indicates an estimated reading.
21 - Charges for Gas Used - This portion of your bill gives a breakdown of total charges.
- Customer Charge - This represents the costs of providing services such as metering, billing and account maintenance. These are fixed costs and are not affected by the actual amount of gas used. Included is a charge for the energy audit program.
- Distribution Charges - Cost of delivering natural gas through gas pipes to you.
- Distribution Adjustment - This represents the cost of environmental, conservation and industry restructuring programs.
- Supplier Charges - This portion of your bill represents charges associated with the supply of gas only. Because gas is bought in an open market, this section of your bill tends to fluctuate more than the distribution charges on your bill.