Contact Eversource

If you smell natural gas, are calling about a downed power line or have another emergency please call Eversource at 800-592-2000.


  • You can use our General Comment Form for questions about billing, payment options, moving, or general comments or suggestions.


Outage & Storm Assistance is Available 24 Hours, 7 Days A Week
Report An Outage or Check Status  800-592-2000
​View Current Electric Outages  

Billing & Payment
E-Bill  800-592-2000 (Residential)
 800-340-9822 (Business)
Payment Options  800-592-2000 (Residential)
 800-340-9822 (Business)
Pay Locations  800-592-2000 (Residential)
 800-340-9822 (Business)
Credit Department - Payment Extensions, Customers with Overdue Balances  866-861-6225
Payment Plans - Pay off an overdue balance over several months.  866-861-6225
Discount Rate - A special rate for customers who meet income guidelines.  800-592-2000
New Start - Help for income-eligible customers with an overdue balance.  866-315-2496

Start, Stop or Transfer Service  800-592-2000 (Residential)
 800-340-9822 (Business)

Other Inquiries
Residential Customer Service  800-592-2000
Business Customer Service  800-340-9822
Hearing Impaired TTY Line  800-322-8242
Electric New Construction - Installing, upgrading, moving or temporary disconnection of an electric service.  888-633-3797
Gas Sales - Switching to gas heat and new construction.   855-645-2427
Claims (Voicemail box)  866-678-2792

Important Documents

  • If you need to send important documentation to Eversource, such as banking information or proof of identity, you can use our Secure Document Transfer

U.S. Mail

Bill Payments:
P.O. Box 660369 
Dallas, TX 75266-0369 

In Writing:
247 Station Drive
Westwood, MA 02090