programs-services

Winter Protection ​Plan

Customers who meet the criteria listed below and who lack the resources to pay their electric bill may qualify for Shutoff Protection during the winter months and can receive protection from service shut-off from November 1 through May 1, with no late payment charges.

Customers are still encouraged to pay as much of the bill as possible during the winter, since the full amount will still be owed at the end of the period. Shutoff Protection must be renewed annually, beginning in October. Applications for Shutoff Protection can also be completed while applying for public energy assistance through a local Community Action Agency.

To be eligible, customers must receive state or federal public assistance, such as:

  • Aid to the Aged, Blind or Disabled (State Supplement); or Aid to Families with Dependent Children (AFDC); or Medicaid; or Supplemental Security Income (SSI); or General Assistance; or
  • Whose sole source of financial support is Social Security, Veteran's Administration; or
  • Whose income falls below 60 percent of the state median income; or
  • Whose circumstances threaten deprivation of food and the necessities of life if payment of a delinquent bill is required; or
  • Heating assistance.

To enroll, please call 800-286-2828.