programs-services

Pivotal Home Solutions

Eversource recently sold its appliance repair and warranty business — known to you as Advantage Protection Service Plan (APSP) - to Pivotal Home Solutions. 

Delivering safe, reliable energy is our top priority and Eversource will remain your natural gas delivery company. 

If you think you smell gas, please leave the premises immediately and call 911 or Eversource at 877-944-5325.

Introducing Pivotal Home Solutions

As of October 27, 2015, Pivotal Home Solutions will now service natural gas heating systems and appliances for current ​APSP contract holders. 

They also offer repair and maintenance plans to Eversource residential gas heating customers who wish to sign up.

We are pleased that Pivotal Home Solutions will serve as your new warranty service provider. They have a long history of partnering with natural gas utilities to offer homeowners peace of mind and added financial stability through home repair and maintenance plans.

With over 20 years of experience, Pivotal Home Solutions can help to ensure that your home is always comfortable and protected.

Same Great Coverage, More Protection Options

With Pivotal Home Solutions, you’ll enjoy your current coverage and pricing on your ​APSP contract and the same renewal process. You will have no interruption in coverage or service. Pivotal Home Solutions takes the hassle out of caring for your home.

With a Pivotal Home Solutions plan, you’ll be prepared for an appliance or system breakdown. In addition, you gain the added features and benefits that Pivotal Home Solutions can offer through their greater service ​offerings.

Of course, you are always able to select a licensed gas plumber or HVAC contractor of your choice to service and maintain your equipment if you choose not to have Pivotal provide your coverage.

Contact Pivotal Home Solutions

If you have any questions regarding your coverage, pricing, plans offered, or have any additional concerns, please contact Pivotal Home Solutions directly at 855-890-1178, or visit their website at YourHomeSolutions.com/Pivotal. Their customer phone lines are available 24 hours a day, seven days a week. 

Other Maintenance Work

In addition, if you’ve relied on Eversource in the past for occasional repair work outside of APSP, be aware that Eversource will no longer be performing billable appliance work, including equipment repairs and inspection. 

We encourage you to enroll in a service protection plan with Pivotal Home Solutions.  If not, you will need to contact a licensed gas plumber or HVAC contractor.

Eversource will remain your natural gas company, delivering reliable energy to you. If you think you smell gas, please leave the premises immediately and call 911 or Eversource at 877-944-5325.

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