Contact Eversource

To report an emergency or power outage, please call 800-286-2000 immediately.

If you smell natural gas or this is an emergency, please call us immediately at 877-944-5325.

For Electric Customers

Email

You can use our General Comment Form for questions about billing, payment options, moving, or general comments or suggestions.

Telephone

Billing & Payment
E-Bill  800-286-2000 (Residential)
 888-783-6617 (Business)
Payment Options  800-286-2000 (Residential)
 888-783-6617 (Business)
Pay Locations  800-286-2000 (Residential)
 888-783-6617 (Business)
Credit & Collection Center - Payment Extensions, Customers with Overdue Balances.  800-286-2828
Payment Plans - Pay off an overdue balance over several months.  800-286-2000
New Start - Help for income-eligible customers with an overdue balance.  800-286-2828
Report A Payment  800-286-2828

Moving
Start, Stop or Transfer Service  800-286-2000 (Residential)
 888-783-6617 (Business)

Other Inquiries
Residential Customer Service  800-286-2000
Business Customer Service  888-783-6617

Important Documents

  • If you need to send important documentation to Eversource, such as banking information or proof of identity, you can use our Secure Document Transfer

U.S. Mail

Bill Payments:
Eversource
P.O. Box ​650032
Dallas, TX 75265-0032

In Writing:
Eversource
​107 Selden Street
​Berlin, ​CT 06037

For Gas Customers

Email

You can use our General Comment Form for questions about billing, payment options, moving, or general comments or suggestions.

Business customers can email the Gas Business Center.

Telephone

Billing & Payment
E-Bill  800-989-0900 (Residential)
 888-688-7267 (Business)
Payment Options  800-989-0900 (Residential)
 888-688-7267 (Business)
Pay Locations  800-989-0900 (Residential)
 888-688-7267 (Business)
Credit & Collection Center - Payment Extensions, Customers with Overdue Balances.  800-438-2278
Payment Plans - Pay off an overdue balance over several months.  800-989-0900
Report A Payment  800-989-0900

Moving
Start, Stop or Transfer Service  800-989-0900 (Residential)
 888-688-7267 (Business)

Other Inquiries
Residential Customer Service  800-989-0900
Business Customer Service  888-688-7267
​Switch to Natural Gas  855-645-2427
Service Plans - Pivotal Home Solutions  855-890-1178

Important Documents

  • If you need to send important documentation to Eversource, such as banking information or proof of identity, you can use our Secure Document Transfer

U.S. Mail

Bill Payments:
Eversource
P.O. Box ​650034
Dallas, TX 75265-0034

In Writing:
Eversource
​107 Selden Street
​Berlin, ​CT 06037